Austin Energy, headquartered in Austin, Texas, is the nation’s ninth-largest community-owned electric utility. Serving 360,000 customers and a population of more than 800,000, the company provides service within Texas for the City of Austin, Travis County and a small portion of Williamson County. As a publicly owned power company and a city department, Austin Energy powers the capital city of Texas through a diverse generation mix, including nuclear, coal, natural gas and renewable energy sources.
Seeking to improve service and reliability, Austin Energy saw the need and opportunity to transform how it delivers electricity to improve service and reliability. Austin Energy built a strong technology foundation with the ability to accommodate its current goals, future initiatives and projects as well.
Austin Energy partnered with IBM to create one of the United States’ first Intelligent Utility Networks with the ability to manage the grid to an unprecedented degree. Hundreds of thousands of energy grid assets and devices on the network are monitored and controlled centrally, creating a self-healing capability.